CurrentWave AI - Question and answer slowness – Incident details

This incident has been resolved. Our updates have remained stable, and Microsoft has resolved the underlying outage that caused the performance issues. We appreciate your patience as we worked through this disruption!

CurrentWave AI has deployed our emergency fix to production, and all workloads including Question and Answer speeds appear to be back to normal.

We are still monitoring the Microsoft outage, and we will keep this incident open until MSFT has resolved the outage on their side as well.

CurrentWave AI has completed an emergency code release to work around the Microsoft AI outage. We will be deploying the emergency fix to production in the next few minutes.

Microsoft continues to report the outage on their side is ongoing but they are making progress on their fix. We'll continue to post updates here.

Microsoft continues to report that they are having a significant outage for AI services. We have moved our workloads out of the affected region, but we are still seeing significant slowness and latency. We will continue to update as we know more.

Microsoft has verified that there is an issue with AI services within Azure, where CXplainAI is hosted. We are working with these teams as they work toward identifying the problem and providing a resolution.