CurrentWave AI - AI Not Responding – Incident details

This incident has been resolved. Microsoft confirms the problem with Azure AI resources is fixed. All CurrentWave AI services are running normally.

We are starting to see Azure AI services come back online, which is great news. At the moment all CurrentWave AI services are up and running and have returned to normal. However, we have NOT been given the "all clear" from Microsoft, and they have not yet provided a root cause for the outage. Until we receive that update, we will keep this incident with a status of "Monitoring".

Microsoft has confirmed that the AI outage that CurrentWave AI is experiencing is affecting multiple Microsoft customers. CWAI can usually mitigate an outage by failing over to a different Azure region that hosts the necessary AI resources, but unfortunately this a Microsoft-wide issue that is affecting all Azure regions. The Microsoft engineering team is actively working on the problem but does not yet have an ETA for a fix. We will continue to provide updates as we get them.

We are in contact with Microsoft Support and they are continuing to look for the root cause of this issue.  We do not yet have an ETA for resolution.  We will continue to provide updates as they become available.

We have identified the problem as being a Microsoft issue. We will provide updates as they become available.