CurrentWave AI - App Slowness / Connection Issues – Incident details

All systems operational

App Slowness / Connection Issues

Resolved
Degraded performance
Started 7 months agoLasted 2 days

Affected

CXplain.ai

Degraded performance from 7:30 PM to 9:55 PM, Operational from 9:55 PM to 1:55 PM

Updates
  • Resolved
    UTC
    Resolved

    All CurrentWave AI systems are operating normally. The updates we performed to fix the slowness and instability issues we experienced Monday have been successful. We apologize for the inconvenience this issue caused and appreciate your patience. This issue is now resolved.

  • Update
    UTC
    Update

    All CurrentWave systems are running normally. We have made some additional updates to the system to ensure stability. We will keep this incident open while we monitor the results.

  • Monitoring
    UTC
    Monitoring

    All systems are operating normally. We are continuing to monitor and we'll provide updates if necessary.

  • Update
    UTC
    Update

    CurrentWave systems have improved, and users should no longer experience any slowness. We will continue to provide updates here.

  • Investigating
    UTC
    Investigating

    We are aware of some slowness in the application, which may cause users to have trouble connecting. We are currently investigating this issue and will provide an update as soon as possible.