CurrentWave AI Status - Incident history https://currentwaveai.instatus.com CurrentWave AI Thu, 24 Sep 2026 23:00:00 +0000 New Release: Improvements Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Sep 24, 14:33:56 GMT+0 - Identified - We're releasing updates including improvements to document management, reports, performance, and Dark Mode! No downtime is expected. Sep 24, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 24, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>14:33:56</var> GMT+0</small><br><strong>Identified</strong> - We're releasing updates including improvements to document management, reports, performance, and Dark Mode! No downtime is expected..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 24 Sep 2026 23:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmufmu9bj00qw14qvzewlnsrr https://currentwaveai.instatus.com/maintenance/cmufmu9bj00qw14qvzewlnsrr Intermittent slow chat responses Type: Incident Duration: 4 days, 1 hour and 3 minutes Affected Components: CXplain.ai Sep 11, 05:24:49 GMT+0 - Monitoring - The database cluster has been repaired and all services are back to normal. We will be closely monitoring the performance of the database and system through the evening, and into the morning. Thank you for your patience, and we apologize again for the inconvenience. Sep 10, 14:31:06 GMT+0 - Identified - We are aware of issues where users are intermittently receiving slow responses to chat requests, and periodic no responses. We have isolated to a particular database component and are working with the platform vendor to investigate. We will continue to provide updates here as we get more information. Sep 10, 15:35:14 GMT+0 - Identified - The platform vendor has acknowledged an underlying database hardware issue affecting our service. They are working on a fix. We do not have an ETA yet for full recovery. We will continue to provide updates as we get more information. Sep 14, 15:34:05 GMT+0 - Resolved - This incident has been resolved. The affected database cluster has been healthy for 72 hours, and our platform vendor confirms that all systems are stable. Thank you for your patience as we worked through this issue, and we sincerely apologize for the inconvenience. Sep 10, 18:13:40 GMT+0 - Identified - The CWAI system continues to be up and running, but with degraded chat (question and answer service) caused by a failed hardware node in one of our database clusters. The system is up, but is degraded. Our platform provider is aware of the issue, has identified the bad component, and is actively working on a fix. Most users are able to use the system normally, but with some answers being very slow or some answers failing completely. The rest of the CWAI system is up and running. We do not yet have an ETA from the platform provider for the mitigation to be complete, but we'll post updates here as they become available. Sep 11, 14:16:45 GMT+0 - Monitoring - All CWAI systems are up and running normally following yesterday's intermittent slow or broken chat responses caused by a failed hardware node in one of our database clusters. The team is currently closely monitoring system and database performance this morning, but all systems are looking back to normal. Sep 10, 20:49:59 GMT+0 - Identified - Per our platform vendor: multiple teams are actively working on mitigating the issue and are working to ensure the issue is resolved as quickly as possible. We very much apologize for the inconvenience. We'll continue to post updates as we get them. Sep 10, 21:32:56 GMT+0 - Identified - Our platform provider is currently implementing a fix to the damaged database cluster. The vendor is estimating approximately 2 hours for the fix to be completed, with an ETA of 4:30pm Pacific time. We are extremely sorry for the inconvenience, and will post updates here as soon as they become available. Sep 10, 23:35:06 GMT+0 - Identified - We have an update from our platform vendor that they need to complete a full rebuild of the damaged database cluster. Unfortunately this rebuild requires the database to temporarily be offline for additional time. The latest ETA from the vendor is that the cluster rebuild should be completed by 7:30pm Pacific time. We continue to be very sorry for this inconvenience, and will continue to provide updates as we get them. Sep 12, 14:17:22 GMT+0 - Monitoring - All CWAI systems continue to be running normally. Due to the severity of the database cluster issue on 9/10, we are continuing to monitor the health of the system closely alongside our platform vendor's product team, to ensure the system remains stable. We'll continue to provide updates here until we are certain that the issue is completely mitigated. Type: Incident

Duration: 4 days, 1 hour and 3 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>05:24:49</var> GMT+0</small><br><strong>Monitoring</strong> - The database cluster has been repaired and all services are back to normal. We will be closely monitoring the performance of the database and system through the evening, and into the morning. Thank you for your patience, and we apologize again for the inconvenience..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>14:31:06</var> GMT+0</small><br><strong>Identified</strong> - We are aware of issues where users are intermittently receiving slow responses to chat requests, and periodic no responses. We have isolated to a particular database component and are working with the platform vendor to investigate. We will continue to provide updates here as we get more information..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>15:35:14</var> GMT+0</small><br><strong>Identified</strong> - The platform vendor has acknowledged an underlying database hardware issue affecting our service. They are working on a fix. We do not have an ETA yet for full recovery. We will continue to provide updates as we get more information..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>15:34:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The affected database cluster has been healthy for 72 hours, and our platform vendor confirms that all systems are stable. Thank you for your patience as we worked through this issue, and we sincerely apologize for the inconvenience..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>18:13:40</var> GMT+0</small><br><strong>Identified</strong> - The CWAI system continues to be up and running, but with degraded chat (question and answer service) caused by a failed hardware node in one of our database clusters. The system is up, but is degraded. Our platform provider is aware of the issue, has identified the bad component, and is actively working on a fix. Most users are able to use the system normally, but with some answers being very slow or some answers failing completely. The rest of the CWAI system is up and running. We do not yet have an ETA from the platform provider for the mitigation to be complete, but we'll post updates here as they become available..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>14:16:45</var> GMT+0</small><br><strong>Monitoring</strong> - All CWAI systems are up and running normally following yesterday's intermittent slow or broken chat responses caused by a failed hardware node in one of our database clusters. The team is currently closely monitoring system and database performance this morning, but all systems are looking back to normal..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>20:49:59</var> GMT+0</small><br><strong>Identified</strong> - Per our platform vendor: multiple teams are actively working on mitigating the issue and are working to ensure the issue is resolved as quickly as possible. We very much apologize for the inconvenience. We'll continue to post updates as we get them..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>21:32:56</var> GMT+0</small><br><strong>Identified</strong> - Our platform provider is currently implementing a fix to the damaged database cluster. The vendor is estimating approximately 2 hours for the fix to be completed, with an ETA of 4:30pm Pacific time. We are extremely sorry for the inconvenience, and will post updates here as soon as they become available..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>23:35:06</var> GMT+0</small><br><strong>Identified</strong> - We have an update from our platform vendor that they need to complete a full rebuild of the damaged database cluster. Unfortunately this rebuild requires the database to temporarily be offline for additional time. The latest ETA from the vendor is that the cluster rebuild should be completed by 7:30pm Pacific time. We continue to be very sorry for this inconvenience, and will continue to provide updates as we get them..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>14:17:22</var> GMT+0</small><br><strong>Monitoring</strong> - All CWAI systems continue to be running normally. Due to the severity of the database cluster issue on 9/10, we are continuing to monitor the health of the system closely alongside our platform vendor's product team, to ensure the system remains stable. We'll continue to provide updates here until we are certain that the issue is completely mitigated..</p> ]]> Thu, 10 Sep 2026 14:31:06 +0000 https://currentwaveai.instatus.com/incident/cmtvmkmnz0y1y13mrhxmp7q09 https://currentwaveai.instatus.com/incident/cmtvmkmnz0y1y13mrhxmp7q09 New Release: Improvements Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Aug 19, 18:56:33 GMT+0 - Identified - We're releasing updates including improvements to flags, logins, and chat performance improvements. No downtime is expected. Aug 20, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 20, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>18:56:33</var> GMT+0</small><br><strong>Identified</strong> - We're releasing updates including improvements to flags, logins, and chat performance improvements. No downtime is expected..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 20 Aug 2026 23:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmt0gdbv102lf0zmeem8rprfx https://currentwaveai.instatus.com/maintenance/cmt0gdbv102lf0zmeem8rprfx New Release: Improvements Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Aug 5, 18:12:38 GMT+0 - Identified - We're releasing updates including improvements to Chat, Flags, Knowledge Creator, Dashboards, and other fixes. No downtime is expected. Aug 6, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 6, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>18:12:38</var> GMT+0</small><br><strong>Identified</strong> - We're releasing updates including improvements to Chat, Flags, Knowledge Creator, Dashboards, and other fixes. No downtime is expected..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 6 Aug 2026 23:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmsgemx0q002g0rpf1orkqj06 https://currentwaveai.instatus.com/maintenance/cmsgemx0q002g0rpf1orkqj06 New Release: Improvements Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Jul 16, 05:13:49 GMT+0 - Identified - We're releasing updates including UI, SSO login, Reporting, and performance improvements. No downtime is expected. Jul 16, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 16, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>05:13:49</var> GMT+0</small><br><strong>Identified</strong> - We're releasing updates including UI, SSO login, Reporting, and performance improvements. No downtime is expected..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 16 Jul 2026 23:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmrn20buh06cf0zpnhracikq0 https://currentwaveai.instatus.com/maintenance/cmrn20buh06cf0zpnhracikq0 New Release: Minor Improvements Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Jun 18, 16:01:08 GMT+0 - Identified - We're releasing updates including UI, SSO login, and performance improvements. No downtime is expected. Jun 18, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 18, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>16:01:08</var> GMT+0</small><br><strong>Identified</strong> - We're releasing updates including UI, SSO login, and performance improvements. No downtime is expected..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 18 Jun 2026 23:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmqjosx7j0hy12oml4t0qdkjn https://currentwaveai.instatus.com/maintenance/cmqjosx7j0hy12oml4t0qdkjn File Ingestion Issue Type: Incident Duration: 21 hours and 50 minutes Affected Components: CXplain.ai Jun 13, 05:19:14 GMT+0 - Monitoring - File ingestions are now working properly. We implemented a fix and are currently monitoring the result. Jun 13, 17:14:29 GMT+0 - Resolved - This incident has been resolved. All file ingestions are working as expected and all backlogs have been caught up. Jun 12, 19:24:35 GMT+0 - Investigating - We are aware that some files for customers are not being ingested into the AI. We are investigating, and will provide updates here. Type: Incident

Duration: 21 hours and 50 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>05:19:14</var> GMT+0</small><br><strong>Monitoring</strong> - File ingestions are now working properly. We implemented a fix and are currently monitoring the result. .</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>17:14:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All file ingestions are working as expected and all backlogs have been caught up..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:24:35</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that some files for customers are not being ingested into the AI. We are investigating, and will provide updates here..</p> ]]> Fri, 12 Jun 2026 19:24:35 +0000 https://currentwaveai.instatus.com/incident/cmqbbfnnd0032qn5bsxjrprzy https://currentwaveai.instatus.com/incident/cmqbbfnnd0032qn5bsxjrprzy New Release: Minor Improvements Type: Maintenance Duration: 50 minutes Affected Components: CXplain.ai May 29, 00:15:00 GMT+0 - Identified - We're releasing a small update including some UI and performance improvements. No downtime is expected. May 29, 01:05:21 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 50 minutes

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>00:15:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a small update including some UI and performance improvements. No downtime is expected..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>01:05:21</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 29 May 2026 00:15:00 +0000 https://currentwaveai.instatus.com/maintenance/cmpq63quw03a6qv08ploq0eg4 https://currentwaveai.instatus.com/maintenance/cmpq63quw03a6qv08ploq0eg4 New Release: Minor Improvements Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai May 10, 18:00:00 GMT+0 - Identified - We're releasing a small update including some UI and performance improvements. No downtime is expected. May 10, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 10, 18:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a small update including some UI and performance improvements. No downtime is expected..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 10 May 2026 18:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmp00dreq05cn1d1l2zducm03 https://currentwaveai.instatus.com/maintenance/cmp00dreq05cn1d1l2zducm03 New Release: Minor Improvements Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Apr 16, 23:00:00 GMT+0 - Identified - We're releasing a small update including some UI and performance improvements. No downtime is expected. Apr 16, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 16, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a small update including some UI and performance improvements. No downtime is expected..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 16 Apr 2026 23:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmo1lvoyu00dyc864jt3rf9yn https://currentwaveai.instatus.com/maintenance/cmo1lvoyu00dyc864jt3rf9yn Application Upgrade: April 2026 Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Apr 2, 23:00:00 GMT+0 - Identified - We are releasing the upgrade to our new user interface plus multiple additional enhancements. No downtime is expected. Apr 2, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 2, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are releasing the upgrade to our new user interface plus multiple additional enhancements. No downtime is expected..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 2 Apr 2026 23:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmnhi74rv01b27a5w8vbd7r5q https://currentwaveai.instatus.com/maintenance/cmnhi74rv01b27a5w8vbd7r5q New Release: Performance Improvements Type: Maintenance Duration: 15 minutes Affected Components: CXplain.ai Mar 26, 23:00:00 GMT+0 - Identified - We're releasing a small update including some model improvements. No downtime is expected. Mar 26, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 26, 23:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a small update including some model improvements. No downtime is expected..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>23:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 26 Mar 2026 23:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmn7vf6a002rxrj42ap3b93y3 https://currentwaveai.instatus.com/maintenance/cmn7vf6a002rxrj42ap3b93y3 New Release: Performance Improvements Type: Maintenance Duration: 15 minutes Affected Components: CXplain.ai Mar 16, 22:00:00 GMT+0 - Identified - We're releasing a small update including some performance improvements. No downtime is expected. Mar 16, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 16, 22:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a small update including some performance improvements. No downtime is expected..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 16 Mar 2026 22:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmmtcl9bj05fh291bsiyseo9p https://currentwaveai.instatus.com/maintenance/cmmtcl9bj05fh291bsiyseo9p New Release: Minor Improvements Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Mar 2, 23:00:00 GMT+0 - Identified - We're releasing a small update including some performance improvements. No downtime is expected. Mar 2, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 2, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a small update including some performance improvements. No downtime is expected..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 2 Mar 2026 23:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmm9hzxb9002wfz0msad0s8zg https://currentwaveai.instatus.com/maintenance/cmm9hzxb9002wfz0msad0s8zg System Slowness Type: Incident Duration: 2 hours and 26 minutes Affected Components: CXplain.ai Feb 19, 19:02:32 GMT+0 - Monitoring - We are aware of recent intermittent slowness in the application and trouble for some users in connecting. We identified the issue and supplied a fix. The system is currently operating normally. We will continue monitoring. Feb 19, 21:28:18 GMT+0 - Resolved - This incident has been resolved, CWAI services are 100% functional. Type: Incident

Duration: 2 hours and 26 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:02:32</var> GMT+0</small><br><strong>Monitoring</strong> - We are aware of recent intermittent slowness in the application and trouble for some users in connecting. We identified the issue and supplied a fix. The system is currently operating normally. We will continue monitoring..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>21:28:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, CWAI services are 100% functional..</p> ]]> Thu, 19 Feb 2026 19:02:32 +0000 https://currentwaveai.instatus.com/incident/cmlttvujv0ft0mk9eoqxfmzfs https://currentwaveai.instatus.com/incident/cmlttvujv0ft0mk9eoqxfmzfs New Release: Minor Improvements Type: Maintenance Duration: 1 hour Affected Components: CXplain.ai Feb 14, 00:00:00 GMT+0 - Identified - We're releasing a small update including a fix for document uploads and other minor improvements. No downtime is expected. Feb 14, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 14, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a small update including a fix for document uploads and other minor improvements. No downtime is expected..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 14 Feb 2026 00:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmll8zmoa00go1vw3fwmn6gtg https://currentwaveai.instatus.com/maintenance/cmll8zmoa00go1vw3fwmn6gtg Intermittent AI response formatting issues Type: Incident Duration: 5 hours and 21 minutes Affected Components: CXplain.ai Feb 12, 15:41:53 GMT+0 - Investigating - We are receiving reports of some customers intermittently receiving AI answers that have poor formatting. For example, bullets are not being formatted properly. Note that the AI is answering correctly, the problem appears only with formatting for some answers. We are investigating. Feb 12, 16:15:16 GMT+0 - Identified - We have identified the issue as a model in a particular region creating inconsistent formatting in answers. We are working on moving traffic away from that model. Feb 12, 16:31:32 GMT+0 - Monitoring - We have successfully moved traffic to a healthier model. Answers should now be formatted properly. If you experience any poorly formatted answers after this update, please contact us at support@currentwave.ai. Feb 12, 21:03:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 21 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>15:41:53</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports of some customers intermittently receiving AI answers that have poor formatting. For example, bullets are not being formatted properly. Note that the AI is answering correctly, the problem appears only with formatting for some answers. We are investigating..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>16:15:16</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue as a model in a particular region creating inconsistent formatting in answers. We are working on moving traffic away from that model..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>16:31:32</var> GMT+0</small><br><strong>Monitoring</strong> - We have successfully moved traffic to a healthier model. Answers should now be formatted properly. If you experience any poorly formatted answers after this update, please contact us at support@currentwave.ai..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>21:03:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Feb 2026 15:41:53 +0000 https://currentwaveai.instatus.com/incident/cmljmmv620031qq97zw03a99s https://currentwaveai.instatus.com/incident/cmljmmv620031qq97zw03a99s New Release: Minor Improvements Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Feb 4, 01:00:00 GMT+0 - Identified - We're releasing a small update including a fix for improving SSO provisioning for brand new users. No downtime is expected. Feb 4, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 4, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a small update including a fix for improving SSO provisioning for brand new users. No downtime is expected..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 4 Feb 2026 01:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cml6zbjot02cpziwzh9h1qbe4 https://currentwaveai.instatus.com/maintenance/cml6zbjot02cpziwzh9h1qbe4 Feature Updates - 1/29/26 Type: Maintenance Duration: 13 minutes Affected Components: CXplain.ai, Website Jan 30, 01:00:00 GMT+0 - Identified - CurrentWave AI will be releasing new features and updates tonight, Thursday, Jan 29th, after 5:00pm PT. No downtime is expected. Jan 30, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 30, 01:13:22 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 13 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - CurrentWave AI will be releasing new features and updates tonight, Thursday, Jan 29th, after 5:00pm PT. No downtime is expected..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>01:13:22</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 30 Jan 2026 01:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cml02bed619dqyuf914ujkgak https://currentwaveai.instatus.com/maintenance/cml02bed619dqyuf914ujkgak Feature Updates - 1/15/26 Type: Maintenance Duration: 4 minutes Affected Components: CXplain.ai Jan 16, 01:00:00 GMT+0 - Identified - CurrentWave AI will be releasing new features and updates tonight, Thursday, Jan 15th, after 5:00pm PT. No downtime is expected. Jan 16, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 16, 01:04:19 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - CurrentWave AI will be releasing new features and updates tonight, Thursday, Jan 15th, after 5:00pm PT. No downtime is expected..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>01:04:19</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 16 Jan 2026 01:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmkfwkfis05qzpicf1lpr0af9 https://currentwaveai.instatus.com/maintenance/cmkfwkfis05qzpicf1lpr0af9 App Slowness / Connection Issues Type: Incident Duration: 1 day, 18 hours and 25 minutes Affected Components: CXplain.ai Dec 15, 19:30:00 GMT+0 - Investigating - We are aware of some slowness in the application, which may cause users to have trouble connecting. We are currently investigating this issue and will provide an update as soon as possible. Dec 15, 21:55:19 GMT+0 - Investigating - CurrentWave systems have improved, and users should no longer experience any slowness. We will continue to provide updates here. Dec 15, 22:53:39 GMT+0 - Monitoring - All systems are operating normally. We are continuing to monitor and we'll provide updates if necessary. Dec 17, 13:55:24 GMT+0 - Resolved - All CurrentWave AI systems are operating normally. The updates we performed to fix the slowness and instability issues we experienced Monday have been successful. We apologize for the inconvenience this issue caused and appreciate your patience. This issue is now resolved. Dec 16, 01:41:47 GMT+0 - Monitoring - All CurrentWave systems are running normally. We have made some additional updates to the system to ensure stability. We will keep this incident open while we monitor the results. Type: Incident

Duration: 1 day, 18 hours and 25 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of some slowness in the application, which may cause users to have trouble connecting. We are currently investigating this issue and will provide an update as soon as possible..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>21:55:19</var> GMT+0</small><br><strong>Investigating</strong> - CurrentWave systems have improved, and users should no longer experience any slowness. We will continue to provide updates here..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>22:53:39</var> GMT+0</small><br><strong>Monitoring</strong> - All systems are operating normally. We are continuing to monitor and we'll provide updates if necessary..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>13:55:24</var> GMT+0</small><br><strong>Resolved</strong> - All CurrentWave AI systems are operating normally. The updates we performed to fix the slowness and instability issues we experienced Monday have been successful. We apologize for the inconvenience this issue caused and appreciate your patience. This issue is now resolved..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>01:41:47</var> GMT+0</small><br><strong>Monitoring</strong> - All CurrentWave systems are running normally. We have made some additional updates to the system to ensure stability. We will keep this incident open while we monitor the results..</p> ]]> Mon, 15 Dec 2025 19:30:00 +0000 https://currentwaveai.instatus.com/incident/cmj7kygyi099lfsttubj6m0e3 https://currentwaveai.instatus.com/incident/cmj7kygyi099lfsttubj6m0e3 Feature Updates Type: Maintenance Duration: 10 minutes Affected Components: CXplain.ai Dec 11, 01:00:00 GMT+0 - Identified - CurrentWave AI will be releasing new features and updates tonight, Wednesday, Dec 10th, after 5:00pm PT. No downtime is expected. Dec 11, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 11, 01:09:31 GMT+0 - Completed - Updates have completed successfully. Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - CurrentWave AI will be releasing new features and updates tonight, Wednesday, Dec 10th, after 5:00pm PT. No downtime is expected..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>01:09:31</var> GMT+0</small><br><strong>Completed</strong> - Updates have completed successfully..</p> ]]> Thu, 11 Dec 2025 01:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmj0apdi700ljw7avgko66spx https://currentwaveai.instatus.com/maintenance/cmj0apdi700ljw7avgko66spx Feature Updates Type: Maintenance Duration: 52 minutes Affected Components: CXplain.ai Oct 31, 00:00:00 GMT+0 - Identified - CurrentWave AI will be releasing new features and updates tonight, Thursday, Oct 30th after 5:30pm PT. No downtime is expected. Oct 31, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 31, 00:52:04 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 52 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - CurrentWave AI will be releasing new features and updates tonight, Thursday, Oct 30th after 5:30pm PT. No downtime is expected..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>00:52:04</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 31 Oct 2025 00:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmhe467j400pm116homok9lfo https://currentwaveai.instatus.com/maintenance/cmhe467j400pm116homok9lfo Issues with Questions and Answers Type: Incident Duration: 4 hours and 14 minutes Affected Components: CXplain.ai Oct 30, 17:17:46 GMT+0 - Identified - Microsoft Azure is having an outage with a subset of their AI model. This is causing questions to not be answered for some customers. We have identified the problem and are actively working on a fix. We'll keep you updated here. Oct 30, 17:24:32 GMT+0 - Monitoring - CurrentWave has implemented a temporary workaround to move workloads away from the affected Microsoft issues. All CurrentWave services are up and running. Oct 30, 20:22:32 GMT+0 - Monitoring - Microsoft has reported their outage has been resolved. We will continue to monitor for a few hours then close this incident. CWAI services continue to be 100% functional. Oct 30, 21:32:02 GMT+0 - Resolved - This incident has been resolved, CWAI services are 100% functional. Type: Incident

Duration: 4 hours and 14 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:17:46</var> GMT+0</small><br><strong>Identified</strong> - Microsoft Azure is having an outage with a subset of their AI model. This is causing questions to not be answered for some customers. We have identified the problem and are actively working on a fix. We'll keep you updated here..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:24:32</var> GMT+0</small><br><strong>Monitoring</strong> - CurrentWave has implemented a temporary workaround to move workloads away from the affected Microsoft issues. All CurrentWave services are up and running..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>20:22:32</var> GMT+0</small><br><strong>Monitoring</strong> - Microsoft has reported their outage has been resolved. We will continue to monitor for a few hours then close this incident. CWAI services continue to be 100% functional..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>21:32:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, CWAI services are 100% functional..</p> ]]> Thu, 30 Oct 2025 17:17:46 +0000 https://currentwaveai.instatus.com/incident/cmhdotqy500z011zcha035b5q https://currentwaveai.instatus.com/incident/cmhdotqy500z011zcha035b5q Network Issues Affecting Some Users Type: Incident Duration: 18 hours and 29 minutes Affected Components: CXplain.ai Oct 29, 18:06:32 GMT+0 - Identified - Microsoft Azure is experiencing a major outage that is affecting some CurrentWave customers. The issue is connected with accessing files such as images and scripts. Microsoft is aware of the issue and is actively working to mitigate the problem. Most CWAI customers are not affected. If you're experiencing problems, please contact us at support@currentwave.ai. CurrentWave will keep you posted as information becomes available. Oct 29, 20:23:26 GMT+0 - Identified - CurrentWave systems are seeing improvements as Microsoft continues to mitigate the Azure outage. We will continue to provide updates here. Oct 30, 12:35:44 GMT+0 - Resolved - This incident has been resolved. Microsoft has declared their network outage to be fully resolved. CWAI services are up and running normally. Oct 29, 22:07:27 GMT+0 - Monitoring - All CurrentWave systems are up and running. We will continue to show the status as Monitoring until Microsoft declares their outage fully mitigated. Type: Incident

Duration: 18 hours and 29 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>18:06:32</var> GMT+0</small><br><strong>Identified</strong> - Microsoft Azure is experiencing a major outage that is affecting some CurrentWave customers. The issue is connected with accessing files such as images and scripts. Microsoft is aware of the issue and is actively working to mitigate the problem. Most CWAI customers are not affected. If you're experiencing problems, please contact us at support@currentwave.ai. CurrentWave will keep you posted as information becomes available..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>20:23:26</var> GMT+0</small><br><strong>Identified</strong> - CurrentWave systems are seeing improvements as Microsoft continues to mitigate the Azure outage. We will continue to provide updates here..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>12:35:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Microsoft has declared their network outage to be fully resolved. CWAI services are up and running normally..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>22:07:27</var> GMT+0</small><br><strong>Monitoring</strong> - All CurrentWave systems are up and running. We will continue to show the status as Monitoring until Microsoft declares their outage fully mitigated..</p> ]]> Wed, 29 Oct 2025 18:06:32 +0000 https://currentwaveai.instatus.com/incident/cmhcb4kdx005ypwm13jsndf1j https://currentwaveai.instatus.com/incident/cmhcb4kdx005ypwm13jsndf1j Chat Errors Type: Incident Duration: 7 hours and 44 minutes Affected Components: CXplain.ai Oct 25, 05:16:03 GMT+0 - Resolved - This incident has been resolved. Microsoft has reported that all issues in their datacenters are resolved. CWAI remains fully operational. Oct 24, 21:32:31 GMT+0 - Investigating - CurrentWave AI is experiencing elevated errors when users are asking questions in our chat. Errors are intermittent. The errors are due to a widespread outage at Microsoft Azure. Microsoft is aware of the outage and is working on a fix. CurrentWave AI is also working to move workloads off of affected Azure data centers as a short-term fix. We'll continue to provide updates here. Oct 24, 21:56:04 GMT+0 - Monitoring - CurrentWave AI has successfully migrated our workloads away from the affected Microsoft Azure services that are experiencing the outage. All CWAI services are up and running. We'll provide updates here. Type: Incident

Duration: 7 hours and 44 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>05:16:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Microsoft has reported that all issues in their datacenters are resolved. CWAI remains fully operational..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>21:32:31</var> GMT+0</small><br><strong>Investigating</strong> - CurrentWave AI is experiencing elevated errors when users are asking questions in our chat. Errors are intermittent. The errors are due to a widespread outage at Microsoft Azure. Microsoft is aware of the outage and is working on a fix. CurrentWave AI is also working to move workloads off of affected Azure data centers as a short-term fix. We'll continue to provide updates here..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>21:56:04</var> GMT+0</small><br><strong>Monitoring</strong> - CurrentWave AI has successfully migrated our workloads away from the affected Microsoft Azure services that are experiencing the outage. All CWAI services are up and running. We'll provide updates here..</p> ]]> Fri, 24 Oct 2025 21:32:31 +0000 https://currentwaveai.instatus.com/incident/cmh5da9s803egzn9zif4pp2dt https://currentwaveai.instatus.com/incident/cmh5da9s803egzn9zif4pp2dt Application upgrade - Oct 13th, 2025 Type: Maintenance Duration: 17 minutes Affected Components: Website Oct 14, 00:00:00 GMT+0 - Identified - Shortly we will be updating our application to the latest version. No downtime is expected. Oct 14, 00:16:31 GMT+0 - Completed - Upgrade has completed successfully. Type: Maintenance

Duration: 17 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Shortly we will be updating our application to the latest version. No downtime is expected..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>00:16:31</var> GMT+0</small><br><strong>Completed</strong> - Upgrade has completed successfully..</p> ]]> Tue, 14 Oct 2025 00:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmgpsziim008myf5joqzv69cb https://currentwaveai.instatus.com/maintenance/cmgpsziim008myf5joqzv69cb AI Not Responding Type: Incident Duration: 18 hours and 3 minutes Affected Components: CXplain.ai Sep 10, 18:15:00 GMT+0 - Investigating - We are aware of an issue where the system is not responding to questions. We are actively investigating. Sep 10, 19:53:05 GMT+0 - Identified - We have identified the problem as being a Microsoft issue. We will provide updates as they become available. Sep 10, 21:12:22 GMT+0 - Identified - We are in contact with Microsoft Support and they are continuing to look for the root cause of this issue. We do not yet have an ETA for resolution. We will continue to provide updates as they become available. Sep 10, 23:32:52 GMT+0 - Identified - Microsoft has confirmed that the AI outage that CurrentWave AI is experiencing is affecting multiple Microsoft customers. CWAI can usually mitigate an outage by failing over to a different Azure region that hosts the necessary AI resources, but unfortunately this a Microsoft-wide issue that is affecting all Azure regions. The Microsoft engineering team is actively working on the problem but does not yet have an ETA for a fix. We will continue to provide updates as we get them. Sep 11, 01:35:03 GMT+0 - Monitoring - We are starting to see Azure AI services come back online, which is great news. At the moment all CurrentWave AI services are up and running and have returned to normal. However, we have NOT been given the "all clear" from Microsoft, and they have not yet provided a root cause for the outage. Until we receive that update, we will keep this incident with a status of "Monitoring". Sep 11, 12:17:33 GMT+0 - Resolved - This incident has been resolved. Microsoft confirms the problem with Azure AI resources is fixed. All CurrentWave AI services are running normally. Type: Incident

Duration: 18 hours and 3 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>18:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue where the system is not responding to questions. We are actively investigating..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>19:53:05</var> GMT+0</small><br><strong>Identified</strong> - We have identified the problem as being a Microsoft issue. We will provide updates as they become available..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>21:12:22</var> GMT+0</small><br><strong>Identified</strong> - We are in contact with Microsoft Support and they are continuing to look for the root cause of this issue. We do not yet have an ETA for resolution. We will continue to provide updates as they become available..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>23:32:52</var> GMT+0</small><br><strong>Identified</strong> - Microsoft has confirmed that the AI outage that CurrentWave AI is experiencing is affecting multiple Microsoft customers. CWAI can usually mitigate an outage by failing over to a different Azure region that hosts the necessary AI resources, but unfortunately this a Microsoft-wide issue that is affecting all Azure regions. The Microsoft engineering team is actively working on the problem but does not yet have an ETA for a fix. We will continue to provide updates as we get them. .</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>01:35:03</var> GMT+0</small><br><strong>Monitoring</strong> - We are starting to see Azure AI services come back online, which is great news. At the moment all CurrentWave AI services are up and running and have returned to normal. However, we have NOT been given the "all clear" from Microsoft, and they have not yet provided a root cause for the outage. Until we receive that update, we will keep this incident with a status of "Monitoring". .</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>12:17:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Microsoft confirms the problem with Azure AI resources is fixed. All CurrentWave AI services are running normally..</p> ]]> Wed, 10 Sep 2025 18:15:00 +0000 https://currentwaveai.instatus.com/incident/cmfebrl5t002673os0gh74f23 https://currentwaveai.instatus.com/incident/cmfebrl5t002673os0gh74f23 Feature Updates Type: Maintenance Duration: 30 minutes Affected Components: CXplain.ai Aug 22, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 22, 00:00:00 GMT+0 - Identified - CurrentWave AI will be releasing new features and updates Thursday, Aug 21st at 5pm PT. Cool new features include: our AI user guide, resumable chat history, read aloud for chat answers, SSO magic shortcuts, and more! No downtime is expected during this maintenance window. Aug 22, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - CurrentWave AI will be releasing new features and updates Thursday, Aug 21st at 5pm PT. Cool new features include: our AI user guide, resumable chat history, read aloud for chat answers, SSO magic shortcuts, and more! No downtime is expected during this maintenance window..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 22 Aug 2025 00:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmekkirl7000112lna7yk884g https://currentwaveai.instatus.com/maintenance/cmekkirl7000112lna7yk884g Feature Updates - 7/17/25 Type: Maintenance Duration: 24 minutes Affected Components: CXplain.ai Jul 18, 00:24:07 GMT+0 - Completed - Maintenance has completed successfully. Jul 18, 00:00:00 GMT+0 - Identified - CurrentWave AI will be releasing new features and updates tonight, Thursday, July 17th at 5pm PT. Cool new features include: user editable prompts, My Flags view, AI document search and summaries, offline answer mode, Confluence integration, and more! No downtime is expected. Jul 18, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 24 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>00:24:07</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - CurrentWave AI will be releasing new features and updates tonight, Thursday, July 17th at 5pm PT. Cool new features include: user editable prompts, My Flags view, AI document search and summaries, offline answer mode, Confluence integration, and more! No downtime is expected..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 18 Jul 2025 00:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmd7gfvsd00lpk75xldqx8agf https://currentwaveai.instatus.com/maintenance/cmd7gfvsd00lpk75xldqx8agf Feature Updates - 6/25/25 Type: Maintenance Affected Components: CXplain.ai Jun 26, 00:00:00 GMT+0 - Identified - CurrentWave AI will be releasing new features and updates tonight. Key features include: adding additional subscribers (users) to flags, optional emailed unread notification alerts, and our new focused sources capability, and more. Jun 26, 00:00:00 GMT+0 - Completed - CurrentWave AI will be releasing new features and updates tonight. Key features include: adding additional subscribers (users) to flags, optional emailed unread notification alerts, and our new focused sources capability, and more. Type: Maintenance

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - CurrentWave AI will be releasing new features and updates tonight. Key features include: adding additional subscribers (users) to flags, optional emailed unread notification alerts, and our new focused sources capability, and more..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - CurrentWave AI will be releasing new features and updates tonight. Key features include: adding additional subscribers (users) to flags, optional emailed unread notification alerts, and our new focused sources capability, and more..</p> ]]> Thu, 26 Jun 2025 00:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cmccenk9d002xdy4q0z6svz3n https://currentwaveai.instatus.com/maintenance/cmccenk9d002xdy4q0z6svz3n New Release: new features and updates. Type: Maintenance Affected Components: CXplain.ai May 29, 01:49:26 GMT+0 - Completed - We are releasing a feature and performance enhancement update. We are not expecting any impacts to users during the update. If you have any issues, please perform a hard refresh on your browser. Type: Maintenance

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>01:49:26</var> GMT+0</small><br><strong>Completed</strong> - We are releasing a feature and performance enhancement update. We are not expecting any impacts to users during the update. If you have any issues, please perform a hard refresh on your browser..</p> ]]> Thu, 29 May 2025 01:49:26 +0000 https://currentwaveai.instatus.com/maintenance/cmb8pwzt8000h9xtw51kk5x7i https://currentwaveai.instatus.com/maintenance/cmb8pwzt8000h9xtw51kk5x7i AI Model Not Responding Type: Incident Duration: 4 hours and 6 minutes Affected Components: CXplain.ai May 2, 22:23:26 GMT+0 - Investigating - We are aware of an issue where the system is not responding to questions. We are actively investigating. May 2, 22:53:20 GMT+0 - Identified - We have determined that there is an outage within the Microsoft data center that is affecting all customers in the region. Microsoft is aware of the issue and is actively working to mitigate the incident. We are monitoring closely and will provide updates as they become available. May 3, 02:29:05 GMT+0 - Resolved - This incident has been resolved. All systems are functioning properly. Type: Incident

Duration: 4 hours and 6 minutes

Affected Components:

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>22:23:26</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue where the system is not responding to questions. We are actively investigating..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>22:53:20</var> GMT+0</small><br><strong>Identified</strong> - We have determined that there is an outage within the Microsoft data center that is affecting all customers in the region. Microsoft is aware of the issue and is actively working to mitigate the incident. We are monitoring closely and will provide updates as they become available..</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>02:29:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All systems are functioning properly..</p> ]]> Fri, 2 May 2025 22:23:26 +0000 https://currentwaveai.instatus.com/incident/cma7d1nt2003bbfuoanbxvoz0 https://currentwaveai.instatus.com/incident/cma7d1nt2003bbfuoanbxvoz0 Question and answer slowness Type: Incident Duration: 11 hours and 9 minutes Affected Components: CXplain.ai Apr 9, 13:22:28 GMT+0 - Investigating - We are aware that of slowness with some question and answers transactions. We are currently investigating this issue and will provide an update as soon as possible. Apr 9, 13:58:15 GMT+0 - Identified - Microsoft has verified that there is an issue with AI services within Azure, where CXplainAI is hosted. We are working with these teams as they work toward identifying the problem and providing a resolution. Apr 9, 15:49:42 GMT+0 - Identified - Microsoft continues to report that they are having a significant outage for AI services. We have moved our workloads out of the affected region, but we are still seeing significant slowness and latency. We will continue to update as we know more. Apr 9, 16:35:38 GMT+0 - Identified - CurrentWave AI has completed an emergency code release to work around the Microsoft AI outage. We will be deploying the emergency fix to production in the next few minutes. Microsoft continues to report the outage on their side is ongoing but they are making progress on their fix. We'll continue to post updates here. Apr 9, 16:53:03 GMT+0 - Monitoring - CurrentWave AI has deployed our emergency fix to production, and all workloads including Question and Answer speeds appear to be back to normal. We are still monitoring the Microsoft outage, and we will keep this incident open until MSFT has resolved the outage on their side as well. Apr 10, 00:31:45 GMT+0 - Resolved - This incident has been resolved. Our updates have remained stable, and Microsoft has resolved the underlying outage that caused the performance issues. We appreciate your patience as we worked through this disruption! Type: Incident

Duration: 11 hours and 9 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>13:22:28</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that of slowness with some question and answers transactions. We are currently investigating this issue and will provide an update as soon as possible..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>13:58:15</var> GMT+0</small><br><strong>Identified</strong> - Microsoft has verified that there is an issue with AI services within Azure, where CXplainAI is hosted. We are working with these teams as they work toward identifying the problem and providing a resolution..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>15:49:42</var> GMT+0</small><br><strong>Identified</strong> - Microsoft continues to report that they are having a significant outage for AI services. We have moved our workloads out of the affected region, but we are still seeing significant slowness and latency. We will continue to update as we know more..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>16:35:38</var> GMT+0</small><br><strong>Identified</strong> - CurrentWave AI has completed an emergency code release to work around the Microsoft AI outage. We will be deploying the emergency fix to production in the next few minutes. Microsoft continues to report the outage on their side is ongoing but they are making progress on their fix. We'll continue to post updates here..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>16:53:03</var> GMT+0</small><br><strong>Monitoring</strong> - CurrentWave AI has deployed our emergency fix to production, and all workloads including Question and Answer speeds appear to be back to normal. We are still monitoring the Microsoft outage, and we will keep this incident open until MSFT has resolved the outage on their side as well..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>00:31:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Our updates have remained stable, and Microsoft has resolved the underlying outage that caused the performance issues. We appreciate your patience as we worked through this disruption!.</p> ]]> Wed, 9 Apr 2025 13:22:28 +0000 https://currentwaveai.instatus.com/incident/cm99yldrg000a11e2urnop4ad https://currentwaveai.instatus.com/incident/cm99yldrg000a11e2urnop4ad New Release: new features and updates Type: Maintenance Duration: 1 hour Affected Components: CXplain.ai Apr 3, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 3, 00:00:00 GMT+0 - Identified - We are releasing a feature and performance enhancement update. We are not expecting any impacts to users during the update. Apr 3, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are releasing a feature and performance enhancement update. We are not expecting any impacts to users during the update..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 3 Apr 2025 00:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cm90fe6w8000488fs4ellhklr https://currentwaveai.instatus.com/maintenance/cm90fe6w8000488fs4ellhklr New Release: Minor Performance Enhancements Type: Maintenance Duration: 1 hour Affected Components: CXplain.ai Feb 5, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 5, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 5, 00:00:00 GMT+0 - Identified - We're releasing a small update with performance enhancements. There are no expected changes or impacts to users. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a small update with performance enhancements. There are no expected changes or impacts to users..</p> ]]> Wed, 5 Feb 2025 00:00:00 +0000 https://currentwaveai.instatus.com/maintenance/cm6r4lo98000ahwyojlk1n702 https://currentwaveai.instatus.com/maintenance/cm6r4lo98000ahwyojlk1n702 Microsoft Azure Outage Type: Incident Affected Components: CXplain.ai Apr 4, 02:33:41 GMT+0 - Resolved - We are aware of an incident with Microsoft Azure in the East US region that is affecting our service. Microsoft engineers are aware of the issue and are working on a solution. We will keep you posted on this situation here. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>02:33:41</var> GMT+0</small><br><strong>Resolved</strong> - We are aware of an incident with Microsoft Azure in the East US region that is affecting our service. Microsoft engineers are aware of the issue and are working on a solution. We will keep you posted on this situation here..</p> ]]> Thu, 4 Apr 2024 02:33:41 +0000 https://currentwaveai.instatus.com/incident/clukmhu1i104870bfoiv69wmzbb https://currentwaveai.instatus.com/incident/clukmhu1i104870bfoiv69wmzbb AI outage in Eastern US Type: Incident Duration: 3 hours and 5 minutes Affected Components: CXplain.ai Feb 17, 01:15:00 GMT+0 - Identified - We are aware of an incident with our AI model vendor. They have reported an outage with their systems in the Eastern US region. CurrentWave AI has moved our AI workload to the Western US region to mitigate the outage, and we are currently fully operational. We will continue to monitor the situation and will resolve the issue when the vendor is no longer in a degraded state. Feb 17, 04:20:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 5 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>01:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an incident with our AI model vendor. They have reported an outage with their systems in the Eastern US region. CurrentWave AI has moved our AI workload to the Western US region to mitigate the outage, and we are currently fully operational. We will continue to monitor the situation and will resolve the issue when the vendor is no longer in a degraded state..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>04:20:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 17 Feb 2024 01:15:00 +0000 https://currentwaveai.instatus.com/incident/clspdzlkw16308balhnyrf6rr5 https://currentwaveai.instatus.com/incident/clspdzlkw16308balhnyrf6rr5